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Help & Support
Knowledge base
How to play?
How to play Rummy?
9
How to get started with Rummy
Rules of Rummy
Tips to win Rummy
Invalid Declaration
Valid Declaration Examples
See all 9 articles
Rummy Terminologies
1
Common Terminologies
Add Cash
Add Cash
10
I have added cash, it is not reflecting in my Rummyculture wallet?
Can I withdraw funds from my deposit balance?
Is it safe to enter my card details?
How do I add cash into my RummyCulture account?
Can I use more than one Paytm account?
See all 10 articles
Withdrawal
Withdraw
9
Once I submit a withdrawal, how long would it take to get my winning amount?
Can you explain each status in Withdrawals?
How much can I withdraw in a single day and how many withdrawals are allowed?
Are there any charges for withdrawals?
My friends have Instant withdrawal option, however I don’t?
See all 9 articles
Game Related
Tournament Related
4
How to join a tournament? What are the different types of tournaments?
Why is my seat not confirmed?
What is a Waitlist in Tournament?
How do I get tournament tickets?
Game Related
4
My internet is working fine but I was disconnected from the game.
When do I get my winning money in my account/wallet?
How many cash games can I play everyday?
How do I report a fraud or make a complaint?
RCulture Premium Service
Account Related
6
How do I go about getting my weekly RummyCulture statements?
How do I verify my phone number and email address?
Can I update my new mobile number?
How do I update my new email address?
Why do to need to give my mobile number and email ID?
See all 6 articles
TDS related
4
What happens to the TDS deducted from my winnings?
What is TDS and how does it work?
When will I get my TDS certificate?
How many withdrawals can I place on a single day?
Login Related
2
I tried to login, but I did not get the OTP. Why?
I have entered the OTP however, but I still can’t access my account
KYC Verification
KYC Verification
10
What documents should I upload to complete the KYC Process?
Why are my KYC documents rejected?
I have uploaded my KYC, how long would it take to verify?
How would I know if my KYC is verified?
How and where do I upload my KYC documents?
See all 10 articles
Promotional Offers
Instant Cash
2
How do I get Instant Cash?
Why didn’t I receive my Instant Cash?
Bonus
5
How does the bonus gets released?
How do I avail of the bonus and what is the validity?
Can I use a bonus to play cash games?
How much Welcome Bonus do I get?
What is Bonus?
Scratch Cards
2
How often will I get the scratch card offer?
What is the use of a scratch card? what all can I win?
Referral Bonus
6
How do I refer my friend?
How to use the referral code?
How to win cash rewards?
How many people I can refer and what is the maximum referral amount?
What is the validity of referral bonus?
See all 6 articles
Culture Club Program
8
1. What is Culture Club Program?
2. How do I become a part of the exclusive Culture program? What are the eligibility criteria?
3. Is there a Qualifying Period where I can upgrade from one club to another?
4. What is Club Validity?
5. How do I check the current status club?
See all 8 articles
Legality and Fairplay
RNG
1
Is the card shuffling legitimate? How is card shuffling done at Rummy Culture?
Legality and Fair play
4
Is Online Rummy legal in India?
Can I use more than one RummyCulture account?
Is it mandatory to verify my Mobile number?
Is it legal to play online rummy at Rummyculture?
Featured Articles
Featured
5
I have added cash, it is not reflecting in my Rummy Culture wallet?
Once I submit a withdrawal, how long would it take to get my winning amount?
Why are my KYC documents rejected?
My internet is working fine but I was disconnected from the game.
Withdrawal Delay- Due to Bank Maintenance activity
Contact Us
Contact Us
1
Contact Us
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