VOC:

• Why have I not received my tournament winning

• Why have you taken my winnings

Action Steps:

1. Ensure to follow due diligence on not disclosing details violating authentication policy

2. If the verification fails, request the user to check the details and answer the verification questions

3. Ask the user for the tournament ID, check if it is a free tournament.

4. Inform the user as it is a free tournament, the winnings would go to the DC wallet

MTRC:

L1: Withdrawal Related

L2: Less Amount Credited to bank 

L3:1 Free Tournament Winnings