QuestionAnswer for RC (English)MTRC L1MTRC L2MTRC L3
Previously I used to get all my winnings in Withdrawal Wallet but now some part of it is missing - I feel you are taking hidden charges from me?These discount credits are offers given by <brand> to you during various events such as Add Cash, other offers etc so as to enhance your gaming experience. When you are going to play a game, Discount Credits available in your account will be utilized for a discounted buy-in. Now when you win such a game, the winnings earned using the discount credit will be automatically transferred to your Game Balance. The amount which is now moved to your Game Balance can be used in the next buy-in, thus allowing you to play more games.

Now in future buy-in, the winnings earned using the game balance money can be moved to your withdrawal balance & withdrawn when needed!
GST RelatedGame SettlementGame winnings moved to W/D is less
How can you decide on my behalf to transfer a part of my winnings to Add Cash Segment (Deposit Balance) / Game Balance. I lose most of the games and when I am winning, you are not even allowing me to Withdraw my complete winnings as you are transferring a part of my winnings to Add Cash Segment (Deposit Balance) / Game Balance?These discount credits are offers given by <brand> to you during various events such as Add Cash, Game winning, Withdrawals, etc so as to enhance your gaming experience. When you are going to play a game, Discount Credits available in your account will be utilized for a discounted buy-in. Now when you win such a game, the winnings earned using the discount credit will be automatically transferred to your Game Balance. The amount which is now moved to your Game Balance can be used in the next buy-in, thus allowing you to play more games.

Now in future buy-in, the winnings earned using the game balance money can be moved to your withdrawal balance & withdrawn if needed!
GST RelatedGame SettlementWinnings moved to Game Segment
You are transferring a section of my Winnings to Add Cash Segment; on top of that you are restricting my Withdrawal to once in 24 Hours? This is unacceptable to me. As if this is not bad enough you are charging me to withdraw my own money. No other platform other than you is levying such charges or transferring my winnings to ACS (GS)These discount credits are offers given by <brand> to you during various events such as Add Cash, Withdrawals, Game Winnings, etc so as to enhance your gaming experience. When you are going to play a game, Discount Credits available in your account will be utilized for discounted buy-in. Now when you win such a game, the winnings earned using the discount credit will be automatically transferred to your Game Balance. The amount which is now moved to your Game Balance can be used in the next buy-in, thus allowing you to play more games.

Now in future buy-in, the winnings earned using the game balance money can be moved to your withdrawal balance & withdrawn if needed!

Forget this cycle of Win, withdrawal and add cash. Now when you go to the withdrawal screen, you will get an option to move your winnings into Game Balance and in doing so you will get extra discount credits. Besides this during placing a withdrawal, our advice to you would be to withdraw a partial amount instead of the entire amount to get additional discount credits. Using this discount credit you can play games at a discounted buy-in.

But why should you do this?
We have seen that many players add cash immediately after they have placed a withdrawal. But please keep in mind that every time you add cash, 28% GST would go to the government.
GST RelatedGame SettlementWinnings moved to Game Segment