This means we have received a confirmation from the bank that funds are credited to your account. If you still haven’t received the amount, we can follow up with your bank, please email your bank statement (from the date of withdrawal till date) in PDF format to firstname.lastname@example.org. Kindly ensure that your query has complete details e.g. date of transaction, amount, etc.
We will escalate this issue with your bank and ensure the amount is credited to your bank statement at the earliest.